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CRM Case Study: How a Property Management Company Went from Chaos to Calm 

CRM Case Study: How a Property Management Company Went from Chaos to Calm 

CRM Case Study: How a Property Management Company Went from Chaos to Calm Expansion AI
Published on: 10/01/2025

The property management company (they don't want to release their name) had a mess of confusion, dealing with bilingual tenants, late rent, manual creation of leases, contracts, contractor invoices and the phones ringing off the hooks with frequently asked questions that wasted the staff time and their resources. They used Expansion CRM (state the features that match the problems) to systemize their processes like creating templated invoices, workflows, website chat customer support, free up time and even solve the issues of dealing with bilingual tenants and contractors.

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